Delivery to your home, providing it is within Mainland UK*, is included in the item price.
If you wish to cancel an item you may do so within and up to 14 calendar days of placing the order. If the item has already been despatched and needs returning to us, you are responsible for the delivery charges for the item's return, and for its safe delivery to us. We will refund your initial payment just as soon as possible, once we have checked the condition of the returned item. We aim to make refunds within 7 days of our receipt of returned items.
From the moment a carrier attempts to deliver the goods they are the customer’s full responsibility and the customer must accept the goods when they are ready to be delivered. The card holder must be at the delivery address when the item arrives in order to sign for it or the package will be returned and you will be charged for any extra costs incurred. Where the customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the customer up to 25% of the total cost of the order to cover storage, shipping and any other charges incurred. Delivery estimates are not guaranteed. Special order items may take longer to deliver. We will always keep you informed of any unforeseen delay.
*Certain very remote parts of the country may incur a surcharge from our Delivery companies. If this is the case we will be in touch with you as soon as possible to confirm whether or not you wish to proceed with the purchase once there is an extra delivery cost.